We want to answer any questions or concerns you might have. Please allow up to 24 hours for your email to be responded to by our customer service team. Any emails sent after business hours are responded to the next business day. Emails sent Friday after 5pm PST through Sunday evening are responded to on Monday.
To allow us to serve you best, please do not send us messages on social media inquiring about your order. Direct all customer service inquiries to firstname.lastname@example.org
Please make sure to review your order carefully before it is submitted as as it cannot be modified. No changes can be made once your order is placed. Double + triple check that all details are correct!
SHIPPED TO WRONG ADDRESS:
We do not take responsibility for packages that are delivered to the wrong given address. It is your responsibility to check that your shipping address is correct when your order is placed. If it isn't, please email us right away and we will do our best to change it *before* it ships. Once it ships, we are not responsible.
Please make sure you want your item before you place your order. We do not allow order cancellations due to our made to order model. Chances are your order is already in production and getting ready to head your way!
Our tees and most of our goods are printed to order which is a much more sustainable production process and allows us to use minimal waste. Due to this, our fulfillment times are a little longer. Print to order goods can take up to 2 weeks to ship but often will arrive sooner than that window.
Shipping is via USPS first class mail or USPS priority mail. International orders are also shipped via USPS but can take up to 3 weeks depending on your country's customs process.
You will receive an automated email from us with your tracking information. If you can't locate the email, please check your spam folder.
Please note that we are not responsible for additional VAT or customs fees that may be added when entering countries other than the USA. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
LOST, STOLEN OR LATE PACKAGES:
Baby Teith is not responsible for lost, stolen or late packages. Once the tracking information indicates "delivered” Baby Teith is not responsible for stolen or missing mail. Please contact USPS (your local post office) with questions regarding shipment tracking.
SALES / DISCOUNTS
All items purchased on sale, during a promotion or using a discount code are final.
No returns or exchanges will be accepted for items purchased on sale, during a promotion or using a discount code.
Please make sure the code has applied before completing check out. Discounts, sales and promotions can not be applied to orders that have already been placed.
Only one discount code can be applied per order.
Discount codes can not be combined.
RETURNS / EXCHANGES
Unworn and unwashed merchandise (excluding items purchased on sale or using a discount code) can be returned WITHIN 21 DAYS of your item(s) delivery date. Baby Teith does not offer refunds, only store credit. All returns must be submitted via our RETURNS PORTAL.
Please report any damaged items within 5 days of receiving the item. To report a damaged item, please email us (email@example.com) with a photo attached. If you contact us 5 days after receiving a damaged item, you will not be eligible for a refund or replacement.
Many of our styles will have a different fit. Individual sizing and measurements will be found in the description section of each design.
All of our products are machine washable on any cycle. To keep the prints looking fresh it is recommended to wash on a cold inside out on a delicate cycle and hang dry.
We accept all major credit cards, PayPal, Apple Pay, Amazon Payments, Afterpay, and Baby Teith E-cards. We cannot change a payment method once your order is placed.
AFTERPAY / SHOPPAY :
Afterpay and Shoppay have a minimum order requirement of $35. Once your order is placed using Afterpay, we are not responsible for your payment agreement. You can find more info HERE.
We make every effort to display as accurately as possible the colors of our products. we do not take responsibility for monitor discoloration.
Baby Teith reserves the right to cancel and refund any order for any reason.
ANY OTHER QUESTIONS?
Reach out! Contact us